How To Fix Snapchat Won’t Load Snaps or Stories
Snapchat is an immensely popular social media app used for chatting, photo sharing, and more. What sets Snapchat apart is its unique feature of content being accessible only for a brief period.
When you send messages, photos, or videos on Snapchat, they disappear shortly after being viewed or after a few interactions. This ephemeral nature of the app promotes spontaneity and allows you to instantly share moments before they vanish forever.
On Snapchat, messages and photos are called snaps. They appear in your feed once downloaded. However, snaps don’t always load automatically on the app. Instead, you may see the message “Tap to load” beneath the snap. This can be disappointing, as the ideal scenario would involve simply tapping on the snap to view its content.
At times, even after tapping, snaps may fail to load. In such cases, you’ll be greeted with a black screen and won’t be able to view Snapchat stories either.
If you encounter this issue, here’s a guide on how to fix the problem of Snapchat not loading snaps or stories.
Please note that the response above assumes the availability of a guide on fixing the mentioned issue.
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Fix Snapchat Won’t Load Snaps or Stories
The main culprit behind this error is typically poor internet connectivity. When your internet connection is slow, Snapchat won’t load snaps automatically. Instead, it will prompt you to individually tap on each picture to manually download them.
There are other potential causes for this issue as well, such as corrupted cache files or restrictions imposed by data saver and battery saver settings. Here are a few quick fixes you can try:
- Check your internet connection: Ensure that you have a stable and strong internet connection. Try switching to a different network or reconnecting to your current network.
- Restart Snapchat: Close the Snapchat app and reopen it. This simple step can often resolve temporary glitches or issues.
- Clear cache files: In the Snapchat settings, find the option to clear cache or data. Clearing the cache can help resolve any corrupted files that may be causing the problem.
- Disable data saver and battery saver: If you have data saver or battery saver features enabled on your device, they may be limiting Snapchat’s functionality. Temporarily disable these features and see if the issue persists.
These are some initial troubleshooting steps you can take to address the problem of Snapchat not loading snaps. If the issue persists, you may need to further investigate your device settings or seek additional support from Snapchat’s help center.
Clear the Snapchat Cache
Snapchat accumulates a significant amount of data and media files while you use the app over time. If there is an issue with these downloads or if certain files become corrupted, it can cause Snapchat to malfunction and display error messages.
To resolve this situation, you can try clearing Snapchat’s cache, which should help eliminate the error message. Follow these steps to do so:
- Start by accessing your device’s Settings.
- Next, select “Apps” or “Applications” from the settings menu.
- Look for Snapchat in the list of installed apps.
- Tap on Snapchat to access its settings.
- Choose the “Storage” or “Storage & cache” option.
- Select “Clear Cache” to clear the cached files associated with Snapchat.
After successfully clearing the cached files, the Snapchat error should hopefully be resolved.
Please note that the exact steps may vary slightly depending on your device’s operating system and interface.
Clean Up the App Conversation
If you’re unable to load a snapshot or stories on Snapchat, you can try deleting the conversation with a specific user. Follow these steps to do so:
- Go to the Account Operations section in Snapchat’s settings.
- Look for the option labeled “Clear Conversation” and select it.
- From the list of conversations, choose the person with whom you want to remove the conversation.
- Keep in mind that selecting this option will delete all snaps sent and received during the conversation.
By deleting the conversation, you may resolve any issues related to loading snapshots or stories associated with that particular user.
Please note that the steps provided may vary slightly depending on the version of the Snapchat app or your device’s operating system.
Make Sure your Wi-Fi Connection is Working
Snapchat may encounter difficulties loading snaps or stories when there is a weak Wi-Fi connection. Faulty internet connectivity can prevent Snapchat from loading snaps, images, or stories properly.
If you’re facing this issue, you can try resolving it by rebooting your wireless router. Follow these steps to restart the router:
- Locate the wireless router in your home or workplace.
- On the back of the router, you will find a small button.
- Press and hold the small button for approximately ten seconds.
- This action will initiate a reboot of the router.
After the router has restarted, check if the problem with Snapchat’s loading has been resolved. A fresh start for your wireless router can often help in restoring a stable Wi-Fi connection.
Please note that the specific process for rebooting a wireless router may vary depending on the router model. Refer to the router’s documentation or contact your internet service provider for further assistance if needed.
Change DNS
Changing your phone’s DNS settings can be a helpful solution to fix Snapchat’s failure to load stories. Users have reported success after implementing this fix. Follow these steps to modify your DNS settings:
- Start by accessing your device’s Settings.
- Navigate to the Wi-Fi settings.
- Long-press on the network you are connected to and select “Modify Network” or a similar option. Note that the steps may vary depending on your device.
- Look for the IP Settings and set it to “Static” or “Manual”.
- If there is an option for “Advanced Settings”, click on it to reveal additional options.
- Replace the existing DNS1 and DNS2 addresses with the following Google DNS addresses: DNS1: 8.8.8.8, DNS2: 8.8.4.4.
By configuring your phone’s DNS settings to use the Google DNS addresses, you may resolve Snapchat’s issue of failing to load stories.
Please note that the steps provided may differ slightly depending on your device model and operating system.
Removing and Re-adding Snapchat Friends
In some cases, removing and re-adding your Snapchat friends can help fix the problem you’re experiencing. This method may resolve the issue and allow you to use Snapchat without any further problems.
Please note that by removing a friend, all previously sent and received snaps with that person will be deleted. If you’re fine with this, you can proceed with the following steps:
- Launch the Snapchat application on your device.
- Tap on your profile icon, usually located in the top-left corner.
- Navigate to the “My Friends” section.
- Locate and select the profile of the friend you want to remove.
- Tap on the three-dot icon or menu next to their name.
- From the options displayed, choose “Remove Friend.”
- After removing the friend, you can re-add them by searching for their username or scanning their Snapcode.
By following these steps, you can remove and re-add your Snapchat friends, which may help resolve the issue you’re facing.
Please keep in mind that this method will permanently remove the friend from your Snapchat list, and any previous snaps exchanged will be deleted.
Update Snapchat App
Updating the Snapchat app can often resolve the problem of stories not loading. If you encounter this error message, it may indicate that your app is not up to date with the latest version.
To address this issue, follow these steps to update the Snapchat app:
- Open the Google Play Store on your Android device.
- Tap on the “My Apps” or “Updates” option from the menu.
- Search for “Snapchat” in the list of installed apps.
- If an update is available for Snapchat, you will see an “Update” option next to it. Click on it.
- Wait for the update process to complete. This may take a few moments depending on your internet connection.
- Once the update is finished, the Snapchat app will be up to date, and it should work properly.
By ensuring that you have the latest version of the Snapchat app installed from the Google Play Store, you can resolve issues related to stories not loading.
Please note that the steps provided may vary slightly depending on your device and the version of the Google Play Store.
Check the Permissions of the App
If you have a strong and functional internet connection, but Snapchat is still not working properly, it could be due to incorrect permissions. Snapchat requires certain permissions, such as storage and location access, to function correctly. To ensure that the necessary permissions are enabled, follow these simple steps:
- Open Snapchat and go to the app’s settings.
- Look for the “Permissions” option and tap on it.
- In the permissions settings, check if any important permissions are missing or disabled.
- If you find any missing permissions, toggle the corresponding switch to enable them.
- Once you have enabled the necessary permissions, exit the settings.
By checking and enabling the required permissions, you can ensure that Snapchat has the correct access it needs to function properly.
Please note that the exact steps may vary depending on your device’s operating system version and Snapchat app version.
Restart Your Device
When encountering an error where Snapchat snaps or stories fail to load, it is often resolved by restarting the device. Restarting your phone can help fix various errors, including this one.
To address the issue, follow these steps:
- Begin by restarting your device. Simply turn it off and then turn it back on.
- After the restart, open Snapchat again and check if the snaps or stories are now loading properly.
Alternatively, you can also try rebooting your smartphone to resolve the problem of Snapchat not loading snaps and stories.
By following these steps, you can easily fix the issue of Snapchat snaps or stories failing to load. If you have any other effective methods, please feel free to share them in the comments.
Please note that the specific steps for restarting or rebooting your device may vary depending on the device model and operating system version.