Why You Should Contact Customer Support Using Their Number?
Issues can occur at any time. Whether it’s with a product you bought online, an internet service you’re availing or you’re just in need of a general query. However, you should be aware of the methods you can use to contact support for assistance.
Amongst the many, contacting support via phone number is a great way of having someone tackle your issues. It’s better than other methods including emails, live chats, social media handles, etc. in a number of ways.
Fortunately, we’re here to shed light on these ways so that you know what we’re talking about. We’ll list some important aspects that make phone support better than the rest of its siblings in the tier. So, let’s get started:
Contents
It’s Quick
The foremost thing you’d want when facing an issue is a quick response. There’s a reason why we call 911 in an emergency because we know they’re quick to respond. We don’t text them or wait for their social media accounts to come active.
In addition, it’s even more crucial when it comes to handling queries that require instant access. For starters, if you’re facing internet issues such as downtime, then you’d require instant assistance.
For that, you’ll have to contact support using their phone number i.e. you can call on Xfinity customer service phone number and get assistance from their agent. However, for this, the support has to be active 24/7. Otherwise, there’s no point in contacting them.
With this, you can simply call the support, and ask them regarding the issue or whatever you’re facing, and you’ll get instant replies.
It Helps Communicate Better
When you’re talking with someone, you’re able to convey your emotions and let them know the intensity of what you’re facing. Such sort of emotions is unavailable when it comes to communicating via text, which is why phone support is convenient.
Moreover, you’re able to explain the issue better, letting the agent know what issue you’re facing. Plus, even if you’re not able to explain it, the agent can ask questions about it and can decipher the problem.
In other words, either of the parties can understand the issue and neither of them will face a communication barrier. On the other hand, you won’t have this perk when using other methods of support communication.
Instant Replies
It’s pretty obvious, isn’t it? It’s just like calling someone. You’re calling the support and getting instant responses. You don’t have to wait for the receiver to read the text and then reply to you with an answer, which, by the way, can also be another query from their end.
With phone support, the agent will simply ask you questions regarding what you’re facing and will respond accordingly. Moreover, they can, in real-time, use their resources and ask the customer to carry out some processes for resolving the issue.
However, this is in cases where the customer is facing technical issues such as with their internet, etc. But even with normal support cases, phone support is quite effective in handling any pertaining query and giving solutions in real-time.
Incorporates Feedback in Real Time
What’s better than having instant support? The ability to give feedbacks. Yes, filling out surveys is a good idea. However, it takes time, and not many of us are that patient. But with phone support, the agent can simply ask random questions that would fulfill the need for recording customer feedback.
This saves time for the support team to incorporate the findings from the customer’s feedback. Moreover, there’s a great chance that the customer agrees to the questions and answers them to provide their ideas regarding the support experience.
Although feedbacks can be incorporated via other methods too; however, there are times when the customer isn’t into filling an entire survey (nobody is though, it takes time). Therefore, the company isn’t able to receive adequate information about it and will have to use additional resources to record them.
Calls Can Be Forwarded
In addition to offering customers real-time support, the agents can also forward the calls to the relevant departments, depending upon the situation. They can even get other support members on a conference call if that’s what it’ll take to resolve the pertaining issue.
For other support methods, this will take time and with wait hours, the process can take even more time since each department will generate a ticket for the proceedings, initiating another wait time.
The wait time for phone support is also high; however, in most cases, it’s worth the wait since you’re able to benefit from the perks it offers in the first place.
Human Interaction
In addition to communication, there’s human interaction. Unlike live chats, social media chats, you get to talk to a human. Phone support can’t incorporate chatbots since they won’t be able to understand what the customer is talking about.
They can only be used for methods such as selecting the appropriate menu/ options for contacting support. Chatbots are great for text-based support methods since they can incorporate a number of options that the customer can choose from.
In the end, they can lead the customer to contact an agent to get further assistance if the pre-loaded options aren’t able to satisfy their queries. However, with phone support, you get connected directly to an agent, ensuring human interaction.
Closing Thoughts
Well, there you have it! The abovementioned methods are great for explaining how phone support can be useful for resolving issues or queries. Just ensure that the support you’re contacting is available at all hours and doesn’t have long wait times, and you’re good to go!