How To Fix PS4 WS-37337-3 Error
The PlayStation 4 is a remarkable gaming console that has consistently demonstrated its effectiveness over time. Since its initial release in 2013, the console has remained robust even after 9 years, as evidenced by the continuous release of new games for both the PS4 and its sister console, the PS5. However, amidst these positive aspects, there is a more unfortunate occurrence that affects all PS4 users at some point—the WS-37337-3 Error.
The error message states: “Access to PlayStation Network by this account has been temporarily suspended due to policy violations. Please check your email inbox for a detailed message. Additionally, refer to the PlayStation Network Terms of Service and User Agreement (WS-37337-3).”
Multiple factors could contribute to this issue specifically for you. Therefore, without further delay, let’s delve into understanding what this error entails and how you can resolve the PS4 WS-37337-3 error in 2023.
Contents
- 1 What Does the PlayStation 4 Error Code WS-37337-3 Mean?
- 2 Reasons for Error Code WS-37337-3 on Your PlayStation 4
- 3 How to Fix PS4 WS-37337-3 Error
- 4 Fix 1: Check Your Email
- 5 Fix 2: Review the Terms of Service and Code of Conduct
- 6 Fix 3: Check With Your Bank
- 7 Fix 4: Sign Into Your Console with Another Console
- 8 Fix 5: Contact PlayStation Support
- 9 Fix 6: Wait For Sony
- 10 The Bottom Line
What Does the PlayStation 4 Error Code WS-37337-3 Mean?
The error code WS-37337-3 on your PlayStation 4 indicates that your PSN account has been suspended. However, there is no need to panic upon encountering this message. Numerous inconsistencies can lead to the appearance of this error. Even individuals with no account-related problems may encounter it. In fact, the WS-37337-3 error code arises on the PS4 console when Sony is unable to process charges from your bank account for using PSN.
Reasons for Error Code WS-37337-3 on Your PlayStation 4
The WS-37337-3 error code on your PS4 can be attributed to three main reasons:
- Violation of PlayStation Terms of Service and Code of Conduct: When you purchased your console and signed up, you agreed to adhere to the Terms of Service and code of conduct. If you have engaged in any activities that go against these agreements, you will encounter this error.
- Failure to Clear Outstanding Payments: The Sony PlayStation Network charges a nominal fee for the games you have purchased or downloaded, specifically for online multiplayer games. If you have not settled these charges, you will experience this error code.
- Sony Suspects Fraudulent Activity: In certain cases, Sony may suspect that you are attempting to defraud them by evading charges, leading to a ban from playing.
When you encounter the WS-37337-3 error, you will be unable to play games or utilize any other PS4 features. Although you will receive an email with further instructions, it may not provide a straightforward solution to regain access to your account.
This specific error indicates that you have been banned from using PSN services, including games and other utilities. Even if you have purchased games and downloaded content, you will be unable to play them. Fortunately, the email will inform you of the duration of the ban. By following the fixes outlined in this guide, you can expedite the process of restoring your account.
How to Fix PS4 WS-37337-3 Error
Here we will be listing some of the sure-shot ways to fix the PS4 WS-37337-3 error code. Make sure you follow each of them carefully without skimping on any part.
Fix 1: Check Your Email
Naturally, checking your email is the initial step you should take. It will provide you with information regarding the duration of your ban, which typically lasts up to 30 days. By following the instructions outlined in this guide, your ban can be lifted within 48 working hours (excluding Sundays).
Sony will also send you steps to lift the ban and resolve the WS-37337-3 error, but these steps will likely be identical to reading the Terms of Service or Code of Conduct. Therefore, it is advisable not to waste time on them. Instead, continue reading this guide for further assistance.
Fix 2: Review the Terms of Service and Code of Conduct
It appears that there are issues with your bank account. In such cases, it is advisable to review the code of conduct provided in the email you received. The code of conduct outlines the potential legal reasons behind this occurrence.
Fix 3: Check With Your Bank
As previously stated, the WS-37337-3 error code appears on the PS4 console when Sony is unable to process charges from your bank account for using PSN.
If you have recently noticed an unfamiliar charge deducted from your bank account and have requested a refund for it, you may encounter an issue. Sony does not label these transactions as PSN fees, which can lead to confusion and inadvertent refund requests, subsequently triggering the same error code.
Fix 4: Sign Into Your Console with Another Console
This process may seem a bit cumbersome since it’s uncommon for people to have two identical consoles at home. However, it is important to reach out to a friend who owns a PS4 and ask if you can log into your account on their console. This will help you determine whether Sony has blacklisted your specific console for PSN usage or if the issue solely pertains to your account.
If you find that your account functions properly on another PS4, it means that Sony has indeed blacklisted your console. In this case, it is recommended to visit a service center to have the issue resolved. However, if you encounter the same issue while using your account on a different PS4, you should visit your bank for further assistance.
Fix 5: Contact PlayStation Support
Account suspensions associated with the WS-37337-3 error code typically have a duration of a few weeks or months. In severe cases, the suspension may even be permanent. If you have exhausted all possible solutions to resolve the issue, it is advisable to contact PlayStation support and inquire about the specific problem. If they inform you that the suspension is due to unpaid invoices, it is crucial to settle them promptly before the situation worsens.
Fix 6: Wait For Sony
Given that you have been banned from PSN, it will take some time for the situation to be resolved. During this period, you will need to be patient. Start by visiting your bank and verifying if you have requested any refunds or if there are any transactions in question.
It is important to note that Sony transactions are not clearly labeled as deductions, which often leads individuals to seek refunds from their banks. When banks issue these refunds, it triggers the WS-37337-3 error code. Therefore, after reaching out to both PlayStation and your bank, it is advisable to allow at least one week for the situation to be resolved.
The Bottom Line
If you have followed all the steps outlined in this guide correctly, you should be able to resolve the PS4 WS-37337-3 error code within approximately a week. However, if you encounter any unexpected issues, it is advisable to repeat the process. On the other hand, if you have not made any purchases from the PlayStation store or utilized their online services, you have the option to create a new account after resetting your console. If you encounter any difficulties, please feel free to leave a comment below for further assistance.